Set & Manage Agent Email Subscribers

Agent notifications keep your team informed when candidates complete interviews. You can choose who gets notified and how, so the right people stay in the loop without constantly checking the dashboard.

What Email Subscription Does

When notifications are configured for an agent:

• selected recipients are notified when a candidate completes an interview

• notifications are sent automatically

• you can notify teams via Email, Slack, or Microsoft Teams

• multiple channels can be used at the same time

This is especially useful for recruiters, hiring managers, and account leads who need real-time visibility into candidate progress.

Notification Channels Supported

HeyMilo supports the following notification channels:

Email

• Sends an email when a candidate completes an interview

• Recipients must be active workspace members

Slack (If Connected)

• Sends notifications to selected Slack users or channels

• Requires Slack integration to be enabled for the workspace

Microsoft Teams (If Connected)

• Sends notifications to selected Teams users or channels

• Requires Microsoft Teams integration to be enabled

You can mix and match channels for each agent based on how your team works.

Where Notifications Are Configured

Notifications can be set during agent creation or after an agent is live.

Option 1: Configure Notifications During Agent Creation

Path:

Create Interview Agent → Budget & Notifications → Email Configuration

Steps

1

Step 1 In the agent creation flow, navigate to Budget & Notifications

2

Step 2 Under Email Configuration, locate Configure Email Subscribers

3

Step 3 Select one or more team members

• The current user is selected by default

4

Step 4 Continue through agent creation

• Your notification settings are saved automatically

Once the agent is live, selected recipients will be notified when interviews are completed.

Option 2: Manage Notifications After Agent Creation

Path:

Dashboard → Interviewers → Agent → Subscriber Count

Steps

1

Step 1 Go to your dashboard and locate the agent

2

Step 2 Click the subscriber count (for example: “1 subscriber”)

3

Step 3 The Notification Configuration panel opens

4

Step 4 Click Add Subscriber

5

Step 5 Choose a notification channel

• Email

• Slack

• Microsoft Teams

6

Step 6 Select recipients for the chosen channel

7

Step 7 Click Submit to save

Changes take effect immediately.

How Notifications Work

• Notifications are sent only when a candidate completes an interview

• Incomplete or abandoned interviews do not trigger notifications

• Only active workspace members can be selected for email notifications

• Existing subscribers are shown and can be removed at any time

• Multiple notification channels can be configured per agent

Managing Team Members

Notification recipients come from your workspace members.

Path:

Settings → Teammates

From here, you can:

• invite new teammates

• promote or demote roles

• remove teammates from the workspace

Only active teammates can receive notifications.

Additional Support

✅ Best Practices

• Add only the people who need real-time updates to avoid inbox noise

• Use Slack or Teams for high-volume roles

• Review notification settings when ownership or roles change

• Pair notifications with analytics for a complete view of progress

⚠️ Troubleshooting

Not receiving notifications

• Confirm the user is active in the workspace

• Check spam or notification settings

• Confirm the interview reached completion

Slack or Teams not available

• Ensure the integration is enabled for the workspace

If issues persist after confirming these points, contact our support team [email protected] for immediate assistance.

You can update subscription settings at any time to ensure the right people stay informed about your hiring progress. The flexible multi-select interface makes it easy to add or remove subscribers as your team and hiring needs evolve!