Setting Up Your AI Interview Agent

This becomes the candidate-facing link (e.g., gointerview.co/yourcompany/full-stack-engineer).

Best practices:

• Use lowercase + hyphens

• Keep it clear and searchable

• Make it specific to the role and location

Examples:

• fce-full-stack-engineer

• sales-rep-nyc-2025

• warehouse-nightshift-denver

Avoid:

• agent1

• test

• random strings

Changing this later changes the URL — so finalize before sharing.

Auto-filled from your JD, but editable.

Click Continue to Interview Workflow.

Why this matters:

A clean URL and correct job title improve candidate trust and reduce drop-off.

• Resume → Voice Interview

• SMS → Phone

• Resume → SMS → Voice

• Form → Resume → Voice

As you add and reorder stages, HeyMilo shows a live cost projection for your interview flow so there are no surprises later.

The cost projector updates in real time and shows:

• Cost per stage (SMS, Resume, Voice, Form)

• Estimated total cost based on your workflow

• Candidate drop-off assumptions between stages

• How many candidates are expected to reach each step

This helps you quickly answer questions like:

• What happens to cost if I add a voice interview?

• Should SMS come before or after resume screening?

• How much does this flow cost at scale?

You can drag stages around and immediately see how cost changes before moving forward. Optionally use this to decide on a budget in the later steps.

Before moving on, click View Pricebook to see projected costs for your interview flow. Pricing updates automatically based on the agents and stages you add, helping you fine-tune your workflow before activation.

These settings apply across your entire interview experience and control how candidates see, access, and complete the interview.

Agent Identity (Required)

Choose how your AI agents identify themselves to candidates.

• Single Identity (Seamless Experience): One agent name is used across all interview stages. Best for a consistent, human experience.

• Multiple Identities (Handoff Experience): Each interview stage can have its own agent name. Configure names directly within each workflow stage. Agent names appear on each stage card.

Default Interviewer Language

Select the primary language your AI interviewer will use.

• Supports 15+ languages and dialects

• Multilingual Auto-Detection:

  The interview starts in the default language, then adapts automatically if the candidate responds in another language.

Timeline & Completion (Optional)

• Interview Deadline

  Set a hard cutoff date. Candidates cannot start or continue after this date.

• Days to Complete

  How long candidates have to finish once invited. Timely nudges, and a final reminder is sent before expiration.

• Interview Retake Policy

  Allow or block retakes if candidates don’t pass.

Communication & Branding (Optional)

• Email Template Group

  Customize candidate emails for branding or compliance.

• Phone Number

  Used for SMS and voice interviews (if enabled).

• SMS Invitations

  Send interview links and reminders via text when a phone number is available.

• Email Report to Candidate

  When enabled, candidates automatically receive an email with a link to view and download their interview report (PDF), which includes the same scoring and analysis your team sees.

Links & Redirects (Optional)

• Scheduling Link

  Shows a “Schedule Interview” button once candidates meet your criteria.

• Redirect Link

  Sends candidates to a specific page after they complete all interview stages.

Advanced Settings (Optional)

Used to give the AI deeper context and improve interview quality:

• Company Information

• Role Details

• Hiring Process Overview

• Interview Style & Approach

• Sender Email (send from your own domain)

• Agent Name: pulled from Essential Settings (e.g. Sarah)

• Voice: selected AI voice

• Uses a unified identity across all stages unless overridden

Choose how candidates interview:

• Voice

• Video

• Phone Calls (if numbers are provisioned)

You can enable multiple options if needed.

• Show Transcript: optionally display a live transcript to candidates

Useful for accessibility and transparency. Transcripts are always saved internally.

• Enable Cheat Detection: toggle detection on or off

• Detection Threshold (0–100): controls strictness

• Detection Types:

  • Facial behaviour

  • Multiple people

  • Phone detection

  • AI/scripted answers

  • Unusual delays

  • Tab switching

• Standard Model: clear, predictable

• Enhanced Model: smoother, interruption-aware

• Advanced Model*:* most humanlike

• Backdrop: background for voice interviews

• Avatar: interviewer visual

• Response Timing (Before Speaking): Low = faster, High = more thoughtful

• Response Timing (After Interruption): pause length after interruption

• Max Reminders: number of nudges if the candidate goes silent

• Silence Timeout: seconds before prompting again

• Closing Guidance: default end-of-interview message

• Number of Questions: 1–10 (5 recommended)

• Sets how many questions will be auto-generated in the next step

• Enforce Objective Evaluation

• Set a Minimum Score (0–100%) candidates must reach to pass

Optionally customize how the interviewer communicates:

• Introduction Message

• Welcome Back Message

• Web Interview Closing Message

You can load defaults and use variables like:

{{name}}, {{interviewer_name}}, {{company_name}}, {{job_title}}

• Enable Context: shared across all stages (override per stage if needed)

• Populate from JD (optional starting point)

Use Context to add:

• core traits you’re screening for

• required tools or experience

• what “good” looks like for this role

• hiring process details

Choose how the AI speaks:

• Formal & Direct: structured, compliance-friendly

• Balanced & Professional: most commonly used

• Relaxed & Natural: conversational and warm

• V1 (legacy)

• V3 (latest)

  Includes custom messages, multilingual support, and advanced nudges

Pulled from Interview Stages or Essential Settings

Enabled from Essential Settings (if configured)

Uses unified name from Essential Settings

• Number of Questions: 1, 3, or 6 (3 recommended)

• Enforce Required Qualifications: auto-disqualify if criteria aren’t met

Sent when the conversation starts

Uses variables like:

{{name}}, {{interviewer_name}}, {{company_name}}, {{job_title}}

Sent when a candidate fails knockout criteria

Used to nudge candidates who haven’t responded

Sent to qualified candidates to move them into a phone or voice interview

You can:

• Load defaults

• Customize copy

• Let AI generate messages automatically (toggle on/off)

• Enable Context: shared across stages

• Populate from JD (optional)

Give the agent guidance on interview style & approach, company information, role details, hiring process overview in this section.

Cooldown Period

• Hours to wait before nudging a candidate (e.g. 24 hours)

Maximum Nudges

• Max follow-ups per candidate (e.g. 3)

Blackout Period

• Time window when messages should not be sent

  Helps protect candidate experience and compliance across time zones

HeyMilo always generates a structured baseline for you:

• 5 core interview questions (Voice/Video)

• Recommended resume criteria

• Suggested SMS dealbreakers

• Sample form intake questions

You can keep, edit, delete, or add your own.

Each question/criterion supports:

• Scored (1–5 scoring)

• Structured (pass/fail or expected-answer logic)

• Weighted scoring (to prioritize certain questions)

• Follow-up ranges (how many follow-up questions the AI should ask)

This lets you tailor evaluations to the job’s true requirements.

For scored questions, define:

• What a strong answer looks like

• What a weak answer looks like

• Additional instructions for the AI interviewer

For structured questions, define:

• The correct answer

• Accepted formats (YES/NO, numeric, multiple choice)

• Minimum values or required selections

This ensures consistent scoring across candidates.

You can mark certain items as dealbreakers, such as:

• Work authorization

• Years of experience

• Certifications

• Schedule/shift availability

If a candidate fails these, HeyMilo auto-disqualifies them and stops further stages (if enabled).

Works across:

• Resume Screening

• SMS Screening

• Form Screening

• Voice/Video (via structured questions)

Tags listen in the background and help you surface specific information, to help you flag important candidate details such as:

• Location

• Work authorization

• Certification

• Salary expectations

• Shift availability

Tags appear in the candidate’s report but do not affect scoring.

Click Test Now at the bottom of any Questions & Scoring section.

This allows you to experience:

• how the AI asks your questions

• how follow-ups behave

• how scoring logic triggers

• how candidates see the flow

If something feels unclear, you can revise questions immediately.

Your main candidate-facing URL to include in job ads, SMS, email outreach, or internal referrals.

Generates a branded PDF with a QR code for walk-ins, hiring events, and on-site recruiting.

Connect to Bullhorn, Avionté, JobDiva, Greenhouse, and more so candidates and completed interviews sync automatically.

A webhook URL is provided to automatically send candidates from internal systems, job boards, or automations (Zapier, Make, custom scripts).

A unique email address is generated for each interview. Add it to your Indeed job posting to auto-ingest all applicants into your pipeline and trigger interviews instantly.

A bulk import portal for uploading large candidate lists or migrating applicants from external sources (CSV upload, API-based ingestion, tagging options).