Contact Blasts
Contact Blasts let you send SMS, email, or phone communications to selected candidates for a job posting.
How Contact Blasts Work
Access the feature: From your job posting, click the Actions dropdown and select the contact blast option
Select candidates: Choose specific candidates or let the system target all candidates
Choose communication type: Email, SMS, or Phone Call
Write your message: For email and SMS only (phone calls are automatic)
Apply filters: Option to only contact candidates who haven't completed interviews and aren't knocked out
Send: The system shows you totals and processes the blast
Communication Types
Send emails to candidates with a subject line and message body.
Subject line: up to 200 characters
Message body: up to 2000 characters
Requires valid email addresses
Send text messages to candidates.
Message: up to 2000 characters
Supports template variables like {{candidate_name}}
Requires phone numbers from candidates who've engaged via SMS
Automatically call candidates.
No message required - calls are automated
Only works for candidates with phone numbers from previous SMS conversations
System initiates calls automatically
Rate Limiting
To maintain professional communication and prevent spam, HeyMilo enforces rate limits on contact blasts:
📧 Email: 1 email per hour per candidate
📱 SMS: 1 text message per hour per candidate
📞 Phone Call: 1 call every 6 hours per candidate
Why rate limits matter: These limits protect your reputation by preventing accidental over-communication. The system automatically skips candidates who were recently contacted through the same channel, so you never have to worry about bombarding your candidates.
If you attempt to send a blast to a candidate who was contacted within the rate limit window, they will be automatically skipped with a "rate_limited" reason in your blast results.
How to Launch Your Contact Blast
Step 1 Access Your Blast Tools
From your job posting, click the Actions dropdown and select the contact blast option. This is your command center for candidate re-engagement.
Step 2 Target Your Candidates
You have two targeting options:
Select specific candidates - Perfect when you want to focus on your top prospects
Auto-target stalled candidates - Let the system find everyone who needs a nudge (recommended for maximum efficiency)
Step 3 Pick Your Channel Strategy
Choose based on your role type and urgency:
Email - Professional roles, detailed follow-ups
SMS - Hourly/shift work, immediate attention needed
Phone Call - Executive roles, urgent fills, high-touch approach
Step 4 Craft Your Outreach
For Email Blasts:
Subject line that creates urgency: "Action needed: [Company] opportunity"
Professional body with clear next steps and deadline
For SMS Blasts:
Keep it personal: "Hi {{candidate_name}}, this is [Your Name] from [Company]"
Include a clear call-to-action and deadline
For Phone Blasts:
Nothing to write - the system handles the calls automatically
Step 5 Launch and Track
Before sending, you'll see:
Total candidates in your target pool
Eligible candidates who will actually receive your blast
Message preview to double-check your content
Hit Enqueue Blast and watch your engagement rates climb!
Smart Targeting That Saves You Time
Recruiter Efficiency Boost: The system automatically filters your candidate pool so you only contact people who actually need a nudge. No more accidentally bothering candidates who already completed their interviews or were eliminated from consideration.
Here's how the smart filtering protects your reputation and maximizes results:
Only targets stalled candidates - Skips anyone who's already completed their interview
Respects your decisions - Won't contact candidates you've already knocked out
Verifies contact methods - Only sends via channels where you have valid contact info
Honors engagement history - Phone blasts only reach candidates who've previously engaged via SMS
Why this matters for recruiters: You maintain professionalism while maximizing your time. No manual list management, no accidental duplicate outreach, no contacting the wrong people.
Track Your Blast Performance
As a recruiter, you need data to optimize your outreach strategy. Your blast reports give you the insights to improve your candidate engagement over time.
Accessing Your Blast Data
Go to your job posting
Click the Actions dropdown
Select Blast Requests to see all your blast history
Key Metrics That Matter to Recruiters
Blast Overview:
Total Selected - Your initial target pool size
Eligible - How many actually qualified for outreach (after smart filtering)
Enqueued - Successfully sent communications
Skipped - Filtered out candidates (with reasons why)
Individual Candidate Results:
Delivery Status - See exactly who received your message
Response Tracking - Monitor which candidates re-engaged
Contact Details - Verify you're reaching the right people
Timing Data - Track when communications were sent
Using This Data to Improve Your Results
Low eligible rate? Your candidate pool might be too narrow or already engaged
High skip rate? Check if you have current contact information
Poor response rates? Test different messaging or timing strategies
Channel performance - Compare email vs SMS vs phone effectiveness for different role types
Recruiter Best Practices for Maximum Results
🎯 Strategic Timing
Strike while it's hot - Send blasts within 24-48 hours of a missed deadline
Respect work schedules - Avoid weekends for corporate roles, but weekends work great for retail/hospitality
Time zone awareness - Schedule sends for business hours in your candidates' locations
Follow-up cadence - Space blasts 3-5 days apart to stay top-of-mind without being pushy
💬 Message Mastery
Lead with value - "Great opportunity at [Company]" not "You missed your deadline"
Create urgency - Include specific deadlines: "Complete by Friday to stay in consideration"
Personalize at scale - Use
{{candidate_name}}and reference the specific roleMatch your brand voice - Professional for corporate, casual for startups, direct for blue-collar
📱 Channel Strategy
Email for white-collar - Professionals check email regularly, expect formal communication
SMS for blue-collar - Hourly workers prefer text, higher response rates for shift work
Phone for executives - Shows you're serious, builds personal connection for senior roles
Test and optimize - Track which channels work best for your specific industry and role types
📊 Performance Optimization
A/B test your messaging - Try different subject lines and calls-to-action
Monitor response rates by channel - Double down on what works for your candidate pool
Track time-to-response - Identify optimal send times for your industry
Segment by role type - Different messaging for different position levels
Troubleshooting Common Issues
"My Response Rates Are Low"
Quick fixes:
Message clarity - Is your call-to-action crystal clear? "Complete your interview by Friday" vs "Please respond"
Value proposition - Lead with what's in it for them: salary range, benefits, growth opportunity
Channel mismatch - Try SMS for hourly roles, email for professional positions
Timing issues - Test different send times; avoid Monday mornings and Friday afternoons
"Not Many Candidates Are Eligible"
Common causes:
Most candidates already completed their interviews (good problem to have!)
You've already knocked out most of your candidate pool
Contact information is missing or outdated
Candidates haven't engaged via SMS yet (required for phone blasts)
"Technical Issues with Sending"
Check these first:
Email domain setup - Only needed if you've configured a custom sender domain
SMS provisioning - Ensure your provisioned phone number can reach out to candidates
Contact data quality - Invalid phone numbers or email addresses will be skipped
SMS history - Phone blasts only work for candidates with previous SMS engagement
System status - Check if there are any platform-wide issues
Recruiter Pro Tip: Your most successful blasts will combine urgency with value. Instead of "You haven't completed your interview," try "Don't miss out on this [salary range] opportunity - complete your interview by [specific date] to stay in consideration."
Need Help? Our support team understands recruiting challenges. Reach out at [email protected] for personalized assistance with your blast campaigns.
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