White Labelling

White Labelling allow you to customize how your candidate-facing interview pages look and feel. You can create branded experiences that match your company's style and remove HeyMilo branding for a fully white-labeled experience.

What Is White Labelling?

White labelling controls the design and content of pages candidates see when they:

• start an interview

• complete an interview

• interact with the AI interviewer

You create reusable templates, then apply them to interviewers.

Where to Find White Labelling

From the left sidebar:

Interviewers → White Labelling

You’ll see two tabs:

• Templates

• Template Groups

Template Types & Configuration

Templates define one candidate-facing page at a time. Each template is reusable across interviewers.

Welcome Page Template

The first page candidates see before starting an interview.

Company Branding Override

• Company Name: Overrides the default workspace name shown to candidates.

• Company Logo: Upload your company logo. Supported formats: .jpg, .png

  Tip: Use a transparent PNG for best results.

Display Options

• Hide “Powered by HeyMilo”: Removes HeyMilo branding from the welcome page for a fully white-labelled experience.

Links

• Privacy Policy URL

  Example: https://yourcompany.com/privacy

• Terms and Conditions URL

  Example: https://yourcompany.com/terms

• Support URL

  Example: https://yourcompany.com/support

Important

• All URLs must be complete and valid

• URLs must start with https://

• These links are visible to candidates before they begin the interview

Interview Page Template

The page where candidates interact with the AI interviewer.

Interview Images

• Backdrop Image: Background image behind interview content.

• Avatar Image: Visual representation of the AI interviewer during the interview.

Supported formats: .jpg, .png, .gif, .svg

Image Guidelines

• Avatar: square or portrait (recommended 512×512 or higher)

• Backdrop: landscape (recommended 1920×1080 or higher)

Images can be toggled on or off.

If left empty, the default HeyMilo interface is used.

Interview Complete Page Template

The page shown after a candidate finishes the interview.

Content

• Header Text: Main completion message (e.g. “Thank you for completing your interview”)

• Sub Text: Supporting message (e.g. “Your information has been sent to the recruiting team”)

• Button Text: Label shown on the action button

• Button Redirect URL: Where candidates are sent after clicking the button

  Example: next steps page, ATS portal, company site

Creating a Template

1

Step 1 Go to White Labelling → Templates

• Click Create Template

• Enter a template name

• Select a template type

• Configure the available fields

• Click Create Template

2

Step 2 Organize Templates Into Groups

Template groups bundle multiple templates together so they can be applied at once.

A group typically includes:

• one Welcome Page template

• one Interview Page template

• one Interview Complete Page template

Create a Template Group

1. Go to Template Groups

2. Click Create Group

3. Enter a group name

4. Select the templates to include

5. Click Create Group

Groups make it easy to apply consistent branding across interviewers.

3

Step 3 Apply White Labelling to Interviewers

• Create or edit an interviewer

• Locate Design Template Group

• Select a template group

• Save the interviewer

All candidates entering that interviewer will see the branded experience.

Managing Templates

Editing a Template

• Click Edit on a template

• Make your changes

• Save updates

Important:

Changes to a template affect:

• all template groups that include it

• all interviewers using those groups

Deleting a Template

• Templates cannot be deleted if they are used in a template group

• Remove the template from all groups first

• Then delete the template

Best Practices

Keep It Professional

Make sure all links you add (privacy policy, terms, support) are working and lead to legitimate pages. Broken links create a poor candidate experience.

Use High-Quality Branding Assets

When uploading images (company logos, avatars, or backdrops), use high-resolution images for the best visual quality. For logos, use transparent backgrounds (PNG format recommended). For interview avatars, use square or portrait-oriented images. For backdrops, use landscape-oriented images that complement your brand colors and don't distract from the interview content.

Test Your Templates

Before rolling out a new design template to all your agents, test it with one agent first. Go through the candidate experience yourself to make sure everything looks and works as expected, including how your logo and company name appear.

Use Descriptive Names

Give your templates and groups clear, descriptive names like "Engineering Roles - Branded" or "Sales Team - White Label" so you can easily identify them later.

Maintain Consistency

Use the same template group across similar roles to provide a consistent candidate experience. This helps build your employer brand.

Update Regularly

If your company updates its privacy policy, terms of conditions, logo, company name, or interview branding assets (avatar/backdrop images), remember to update your design templates accordingly.

Common Questions

Will candidates see my changes immediately?

Yes! Once you apply a design template group to an agent, any new candidates who start interviews will see the customized pages immediately.

Can I preview my templates before applying them?

The best way to preview is to apply the template group to a test agent and go through the interview flow yourself using the test interview feature.

What happens if I don't create any design templates?

Your agents will use the default HeyMilo interface, which works perfectly fine. Design templates are optional and mainly useful for companies that want to white-label the experience or add their own legal links.

Can I apply different template groups to different agents?

Yes! Each agent can have its own template group, or you can use the same group across multiple agents. This flexibility lets you customize the experience based on role, department, or any other criteria.

What image formats are supported for the company logo?

You can upload common image formats including JPG, PNG, GIF, and SVG. We recommend using PNG format with a transparent background for the best appearance across different page backgrounds.

What happens if I don't add a company name or logo?

If you don't add a custom company name or logo in your design template, the welcome page will use your workspace's default company settings. The custom name and logo fields are optional overrides that let you use different branding for specific agents or roles.

Can I remove the logo after uploading it?

Yes! When editing a template, you'll see a "Remove" button next to any uploaded logo. Click it to remove the logo from the template. You can then upload a different logo or leave it empty to use the default.

What's the difference between Welcome Page and Interview Page templates?

Welcome Page templates customize the first page candidates see before starting the interview (with company branding, legal links, etc.). Interview Page templates customize the actual interview interface where candidates interact with your AI agent (with custom avatar and backdrop images). You can use both types together in a template group for a fully branded experience.

What size should my avatar and backdrop images be?

For avatar images, we recommend square or portrait-oriented images (512x512px or higher). For backdrop images, use landscape-oriented images (1920x1080px or higher). Both will be automatically optimized for different screen sizes, but starting with high-resolution images ensures the best quality.

Can I use the same avatar image across multiple agents?

Yes! You can create one Interview Page template with your avatar and backdrop images, then include it in multiple template groups. This makes it easy to maintain consistent branding across all your agents. If you want different avatars for different roles, simply create multiple Interview Page templates.

Do I need to upload both avatar and backdrop images?

No, both are optional. You can upload just an avatar, just a backdrop, or both. If you don't upload custom images, the interview will use the default interface. This gives you flexibility to customize only the elements you want to change.

Need Help?

If you need assistance with design templates or want to enable this feature for your workspace, contact our support team through the help icon in your dashboard.

Pro Tip: Design templates work great with custom domains! Combine them to create a fully branded candidate experience from start to finish.