Interview Retake

HeyMilo allows you to offer interview retakes when it makes sense. This helps reduce false negatives, improves candidate experience, and gives you cleaner signal without reopening the entire workflow.

What Interview Retakes Do

When enabled, candidates who don’t pass an interview stage can be given one or more retry attempts.

This is useful when:

• a candidate had a technical issue

• nerves affected performance

• the role is high-volume and you want to avoid premature drop-off

• you want to confirm signal before disqualifying someone

Retakes are optional and fully controlled by you.

Important: Interview retakes must be configured when the interview experience is created. They can’t be added or changed after an agent is created.

What You Can Configure

You control two things:

Max Retakes

Set how many additional attempts a candidate is allowed.

• Example: 1 = one retry after the initial attempt

• Set to 0 to disable retakes entirely

Limits & ranges:

• Max retakes: 0–10

Cooldown Period (Days)

Where to Find This Setting

When creating or editing an interview experience:

1

Step 1 Go to Create Interviewer

2

Step 2 Once you’re in the Interview Stages tab

• Scroll to Timeline & Completion

3

Step 3 Enable Interview Retake

4

Step 4 Set:

• Max retakes

• Cooldown (days)

This applies per interview experience.

How Recruiters Use Retakes Effectively

Use retakes when:

• accuracy matters more than speed

• candidates are unfamiliar with AI interviews

• the role has a tight talent pool

• interviews are short and structured

Avoid retakes when:

• you need strict pass/fail enforcement

• compliance requires a single attempt

• interviews are long or resource-heavy

A common setup looks like:

• 1 retake

• 0–1 day cooldown

This balances fairness with efficiency.

What Candidates Experience

• Candidates clearly see when a retake is available

• They cannot exceed the limit you set

• Retakes follow the same scoring and evaluation rules

• Previous attempts remain visible to reviewers

Nothing is overwritten or hidden.

Key Takeaway

Interview retakes help you:

• reduce false rejections

• improve candidate trust

• get clearer signal before making decisions

Use them intentionally, keep limits tight, and test once before going live.

If you’re unsure, start with 1 retake + short cooldown and adjust from there.

Additional resources

For additional information not covered here, or if you need live assistance, reach out to [email protected].