Email Event Tracking
See the delivery status of every email sent to candidates, and always know if your message landed.
Overview
Email Event Tracking shows a status badge for every email sent through HeyMilo, including:
Interview invitations
Email blasts
Reminders and nudges
Resume upload requests
Where to Find It
Step 1 Open any candidate profile
Step 2 Click the Contact History tab
Step 3 View the status badge next to each email
Each email in the timeline shows when it was sent and its current delivery status.
Email Statuses
Delivered
✓
Email successfully reached the candidate's inbox
Opened
👁
Candidate opened and viewed the email
Bounced
✕
Email could not be delivered (invalid address, full inbox, etc.)
Dropped
⚠
Email was not sent (suppressed, invalid, or blocked)
Delivered
The email was accepted by the recipient's mail server. This means it reached their inbox (or spam folder).
Opened
The candidate opened the email. This is tracked when images in the email are loaded.
Note: Some email clients block image loading by default, so not all opens may be tracked.
Bounced
The email couldn't be delivered. Common reasons include:
Invalid email address
Mailbox is full
Domain doesn't exist
Recipient's server rejected the message
What to do: Verify the candidate's email address and try an alternative contact method.
Dropped
The email was never sent. This can happen when:
The email address is on a suppression list
The address previously hard bounced
The email was flagged as invalid
What to do: Confirm the email address with the candidate or use a different contact method.
Contact History Timeline
The Contact History tab shows all communications with a candidate in chronological order (newest first), including:
Interview Invitations: Initial invite to complete an interview
Email Blasts: Bulk outreach emails
Interview Reminders: Nudges to complete pending interviews
Resume Reminders: Prompts to upload a resume
Deadline Reminders: Notifications about upcoming deadlines
Each entry shows:
Type of email
Delivery status badge
Recipient and subject line
Date and time sent
Tips for Better Delivery
Reduce bounces:
Verify email addresses during candidate intake
Use double opt-in when collecting emails
Clean up old or inactive candidate records
Improve open rates:
Write clear, compelling subject lines
Send at optimal times (mid-morning tends to work well)
Keep your sender reputation healthy by avoiding spam triggers
FAQ
Q: Why does an email show "Delivered" but not "Opened"?
A: The candidate may not have opened it yet, or their email client blocks tracking pixels. Delivered means it reached their inbox.
Q: Can I resend a bounced email?
A: You'll need to verify or update the candidate's email address first, then send a new invitation.
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