# Custom Email Addresses

> Send candidate emails from your own domain (for example, `no-reply@yourcompany.com`) instead of the default HeyMilo address.

## What this enables

* Branded communications that match your company domain
* Higher trust and improved deliverability

## Where to set this up

Outreach → Sender Domains

<figure><img src="/files/2Wz6NSMeFzHsj6NoryoF" alt="" width="225"><figcaption></figcaption></figure>

## Requirements

* Your email domain must be verified before creating any sender addresses.
* You must have admin access to add or verify sender domains.

## Setup steps

{% stepper %}
{% step %} <mark style="color:blue;">**Step 1**</mark> Add your email domain

* Enter your company domain (for example, `yourcompany.com`).

<figure><img src="/files/7CHaVUYOM9Mhnzc0zVBl" alt="" width="563"><figcaption></figcaption></figure>

If no domain exists yet, you’ll see “No Email Domain Configured” with an option to Add Email Domain.
{% endstep %}

{% step %} <mark style="color:blue;">**Step 2**</mark> Add the DNS records shown in the app

* The app will display the exact DNS records to create at your DNS provider.
* Create the records exactly as shown.
  {% endstep %}

{% step %} <mark style="color:blue;">**Step 3**</mark> Verify the domain

* After DNS is updated, click Verify in the app.
* DNS can propagate in \~30 minutes but may take several hours. If verification doesn’t pass immediately, try again later.

<details>

<summary><strong>Domain verified</strong></summary>

Once verification succeeds, your domain will appear as **Verified** under *Sender Domains*. At this point, the domain is ready to be used for sending emails.

</details>
{% endstep %}

{% step %} <mark style="color:blue;">**Step 4**</mark> Create a sender email (after domain verification)

* Once your domain is verified, the Sender Email Addresses section becomes available. Click Add Sender Email, choose your verified domain, and enter an email prefix (for example, `interviews`) to create an address like [`interviews@yourcompany.com`](mailto:interviews@yourcompany.com)

<figure><img src="/files/f8e48PLzB1uZ9YhPYpkZ" alt=""><figcaption></figcaption></figure>

* From the Sender Email Addresses table, you can send a test email or delete sender addresses you no longer need.

<figure><img src="/files/M8zxWfWyMf0B6QadUUes" alt="" width="208"><figcaption></figcaption></figure>
{% endstep %}

{% step %} <mark style="color:blue;">**Step 5**</mark> Optional: Send a test email

* Use the Test option to confirm delivery.

<figure><img src="/files/32bEbZrbnQocuHp4r1Mk" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Timing

* DNS propagation typically completes within \~30 minutes but can take several hours depending on your DNS provider.

## Under the hood

* HeyMilo uses SendGrid for domain authentication and sending.
* Verification checks your DNS for required records (DKIM and a mail `CNAME`). Once valid, the domain is marked verified and you can send from addresses on that domain.

## Troubleshooting

* Copy/paste DNS record values exactly (name, value, type).
* If verification fails, wait and retry after propagation.
* If issues persist, re-check your DNS entries or contact support.


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