# Email Event Tracking

> See the delivery status of every email sent to candidates, and always know if your message landed.

## Overview

Email Event Tracking shows a status badge for every email sent through HeyMilo, including:

* Interview invitations
* Email blasts
* Reminders and nudges
* Resume upload requests

<figure><img src="/files/U1TKT0VAAZXNrJ5Nxss0" alt=""><figcaption></figcaption></figure>

## Where to Find It

{% stepper %}
{% step %} <mark style="color:$primary;">**Step 1**</mark> Open any **candidate profile**
{% endstep %}

{% step %} <mark style="color:$primary;">**Step 2**</mark> Click the **Contact History** tab

<figure><img src="/files/EyMTTCdhT9CaGfBcZlc5" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %} <mark style="color:$primary;">**Step 3**</mark> View the status badge next to each email

* Each email in the timeline shows when it was sent and its current delivery status.
  {% endstep %}
  {% endstepper %}

## Email Statuses

| Status        | Icon                                  | What It Means                                                    |
| ------------- | ------------------------------------- | ---------------------------------------------------------------- |
| **Delivered** | <mark style="color:green;">✓</mark>   | Email successfully reached the candidate's inbox                 |
| **Opened**    | 👁                                    | Candidate opened and viewed the email                            |
| **Bounced**   | <mark style="color:$danger;">✕</mark> | Email could not be delivered (invalid address, full inbox, etc.) |
| **Dropped**   | ⚠                                     | Email was not sent (suppressed, invalid, or blocked)             |

<details>

<summary><strong>Delivered</strong></summary>

The email was accepted by the recipient's mail server. This means it reached their inbox (or spam folder).

</details>

<details>

<summary><strong>Opened</strong></summary>

The candidate opened the email. This is tracked when images in the email are loaded.

{% hint style="success" %}
**Note:** Some email clients block image loading by default, so not all opens may be tracked.
{% endhint %}

</details>

<details>

<summary><strong>Bounced</strong></summary>

The email couldn't be delivered. Common reasons include:

* Invalid email address
* Mailbox is full
* Domain doesn't exist
* Recipient's server rejected the message

**What to do:** Verify the candidate's email address and try an alternative contact method.

</details>

<details>

<summary><strong>Dropped</strong></summary>

The email was never sent. This can happen when:

* The email address is on a suppression list
* The address previously hard bounced
* The email was flagged as invalid

**What to do:** Confirm the email address with the candidate or use a different contact method.

</details>

## Contact History Timeline

The Contact History tab shows all communications with a candidate in chronological order (newest first), including:

* **Interview Invitations:** Initial invite to complete an interview
* **Email Blasts:** Bulk outreach emails
* **Interview Reminders:** Nudges to complete pending interviews
* **Resume Reminders:** Prompts to upload a resume
* **Deadline Reminders:** Notifications about upcoming deadlines

Each entry shows:

* Type of email
* Delivery status badge
* Recipient and subject line
* Date and time sent

### Tips for Better Delivery

**Reduce bounces:**

* Verify email addresses during candidate intake
* Use double opt-in when collecting emails
* Clean up old or inactive candidate records

**Improve open rates:**

* Write clear, compelling subject lines
* Send at optimal times (mid-morning tends to work well)
* Keep your sender reputation healthy by avoiding spam triggers

## FAQ

<details>

<summary><strong>Q: Why does an email show "Delivered" but not "Opened"?</strong></summary>

A: The candidate may not have opened it yet, or their email client blocks tracking pixels. Delivered means it reached their inbox.

</details>

<details>

<summary><strong>Q: Can I resend a bounced email?</strong></summary>

A: You'll need to verify or update the candidate's email address first, then send a new invitation.

</details>

<details>

<summary><strong>Q: How quickly do statuses update?</strong></summary>

A: Statuses typically update within a few minutes of the event occurring.

</details>

<details>

<summary><strong>Q: Is this available for SMS too?</strong></summary>

A: SMS delivery tracking is separate and shown in the SMS contact history.

</details>


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