# Set & Manage Agent Email Subscribers

> Agent notifications keep your team informed when candidates complete interviews. You can choose who gets notified and how, so the right people stay in the loop without constantly checking the dashboard.

## What Email Subscription Does

When notifications are configured for an agent:

* selected recipients are notified **when a candidate completes an interview**
* notifications are sent automatically
* you can notify teams via **Email, Slack, or Microsoft Teams**
* multiple channels can be used at the same time

This is especially useful for recruiters, hiring managers, and account leads who need real-time visibility into candidate progress.

## Notification Channels Supported

HeyMilo supports the following notification channels:

<details>

<summary>Email</summary>

* Sends an email when a candidate completes an interview
* Recipients must be **active workspace members**

</details>

<details>

<summary>Slack (If Connected)</summary>

* Sends notifications to selected Slack users or channels
* Requires Slack integration to be enabled for the workspace

</details>

<details>

<summary>Microsoft Teams (If Connected)</summary>

* Sends notifications to selected Teams users or channels
* Requires Microsoft Teams integration to be enabled

</details>

You can mix and match channels for each agent based on how your team works.

## Where Notifications Are Configured

Notifications can be set **`during agent creation`** or **`after an agent` is live**.

### Option 1: Configure Notifications During Agent Creation

**Path:**

**Create Interview Agent → Budget & Notifications → Email Configuration**

<figure><img src="/files/r0svMaN8jtagSnql2Zua" alt=""><figcaption></figcaption></figure>

#### Steps

{% stepper %}
{% step %} <mark style="color:blue;">**Step 1**</mark> In the agent creation flow, navigate to Budget & Notifications
{% endstep %}

{% step %} <mark style="color:blue;">**Step 2**</mark> Under Email Configuration, locate Configure Email Subscribers
{% endstep %}

{% step %} <mark style="color:blue;">**Step 3**</mark> Select one or more team members

* The current user is selected by default
  {% endstep %}

{% step %} <mark style="color:blue;">**Step 4**</mark> Continue through agent creation

* Your notification settings are saved automatically
  {% endstep %}
  {% endstepper %}

Once the agent is live, selected recipients will be notified when interviews are completed.

### Option 2: Manage Notifications After Agent Creation

**Path:**

**Dashboard → Interviewers → Agent → Subscriber Count**

<figure><img src="/files/LItwsc98vI5Nk9hjAQwR" alt=""><figcaption></figcaption></figure>

#### Steps

{% stepper %}
{% step %} <mark style="color:blue;">**Step 1**</mark> Go to your dashboard and locate the agent
{% endstep %}

{% step %} <mark style="color:blue;">**Step 2**</mark> Click the subscriber count (for example: “1 subscriber”)
{% endstep %}

{% step %} <mark style="color:blue;">**Step 3**</mark> The Notification Configuration panel opens
{% endstep %}

{% step %} <mark style="color:blue;">**Step 4**</mark> Click Add Subscriber

<figure><img src="/files/8ILqNOdEXaGSNnhu4cL3" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %} <mark style="color:blue;">**Step 5**</mark> Choose a notification channel

* Email
* Slack
* Microsoft Teams
  {% endstep %}

{% step %} <mark style="color:blue;">**Step 6**</mark> Select recipients for the chosen channel
{% endstep %}

{% step %} <mark style="color:blue;">**Step 7**</mark> Click Submit to save
{% endstep %}
{% endstepper %}

Changes take effect immediately.

## How Notifications Work

* Notifications are sent **only when a candidate completes an interview**
* Incomplete or abandoned interviews do not trigger notifications
* Only **active workspace members** can be selected for email notifications
* Existing subscribers are shown and can be removed at any time
* Multiple notification channels can be configured per agent

## Managing Team Members

Notification recipients come from your workspace members.

**Path:**

**Settings → Team**

<figure><img src="/files/UPRmBSmtlfroZwRf2u1L" alt=""><figcaption></figcaption></figure>

From here, you can:

* invite new teammates
* promote or demote roles
* remove teammates from the workspace

Only active teammates can receive notifications.

## **Additional Support**

<details>

<summary>✅ <strong>Best Practices</strong></summary>

* Add only the people who need real-time updates to avoid inbox noise
* Use Slack or Teams for high-volume roles
* Review notification settings when ownership or roles change
* Pair notifications with analytics for a complete view of progress

</details>

<details>

<summary>⚠️ <strong>Troubleshooting</strong></summary>

**Not receiving notifications**

* Confirm the user is active in the workspace
* Check spam or notification settings
* Confirm the interview reached completion

**Slack or Teams not available**

* Ensure the integration is enabled for the workspace

</details>

{% hint style="warning" %}
If issues persist after confirming these points, contact our support team <support@heymilo.ai> for immediate assistance.
{% endhint %}

You can update subscription settings at any time to ensure the right people stay informed about your hiring progress. The flexible multi-select interface makes it easy to add or remove subscribers as your team and hiring needs evolve!


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