# Log In

> Getting into HeyMilo should be quick and painless — but if you’re new, here’s your complete step-by-step guide. We recommend using **Google** or **Microsoft** sign-in for the smoothest experience.

{% hint style="info" %}
**Important:** The first time you log in, choose your sign-in method carefully (Google, Microsoft, or Email code) and use that same method every time to avoid access issues.
{% endhint %}

## Before You Start How to Log In

Make sure you have:

* Your work email address
* Access to your **Google Workspace** or **Microsoft 365** account
* The **HeyMilo login link**: <https://admin.heymilo.ai/>
* (If prompted) Your **onboarding key**: `HELLO-COLD-34`

## Log In (**If You Already Have an Account)**

{% stepper %}
{% step %} <mark style="color:blue;">**Step 1**</mark> Open the Login Page

Click <https://admin.heymilo.ai/> to reach the login screen.

You’ll see:

* **Continue with Google**
* **Continue with Microsoft Account**
* **Continue with LinkedIn**
* **Email address → Continue** (sends you a one-time code)

<figure><img src="/files/4wVMGz7AxMcG7IwxGEX4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %} <mark style="color:blue;">**Step 2**</mark> Choose Your Sign-In Method

**Recommended:** Google or Microsoft for faster, one-click access.

1. Click **Continue with Google** or **Continue with Microsoft Account**.
2. Select your work account and follow the prompts.

**If SSO doesn’t work:**

1. Enter your **email address** in the Email field.
2. Click **Continue** and check your inbox for a 6-digit code.
3. Enter the code to log in.
   {% endstep %}

{% step %} <mark style="color:blue;">**Step 3**</mark> Keep Access Simple

* Always log in using the same method you used the first time.
* Bookmark the login link in your browser.
  {% endstep %}
  {% endstepper %}

## Create Your Account (**If You’re New)**

{% stepper %}
{% step %} <mark style="color:blue;">**Step 1**</mark> Open the Create Account Page

* Click <https://admin.heymilo.ai/> and select **Sign Up**.

<figure><img src="/files/dzHqtm8Wo5n6WFZTqT5C" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %} <mark style="color:blue;">**Step 2**</mark> Choose How to Sign Up

You’ll see:

* **Continue with Google**
* **Continue with Microsoft Account**
* **Continue with LinkedIn**
* **Email address → Continue** (sends you a one-time code)

**Recommended:** Google or Microsoft to avoid delays.
{% endstep %}

{% step %} <mark style="color:blue;">**Step 3**</mark> Complete Your Setup

* If prompted, enter the **onboarding key**: `HELLO-COLD-34`
* Fill in any profile details.
* Once your account is created, you can log in any time at <https://admin.heymilo.ai/> — just remember to use the same method you chose the first time.
  {% endstep %}
  {% endstepper %}

## Troubleshooting 💡

<details>

<summary><strong>I get “We can’t find your Microsoft account.”</strong></summary>

* Make sure you clicked **Continue with Microsoft Account**, not the email code field.
* Use your exact work email (watch for capitals or typos).
* If it still fails, your IT may block Microsoft SSO — use the email code method for now.

</details>

<details>

<summary><strong>My code hasn’t arrived.</strong></summary>

* Wait 1–3 minutes, check spam or promotions.
* Click **Resend code** once if it still hasn’t shown up.

</details>

<details>

<summary><strong>Login page looks different than before.</strong></summary>

You may be on the “Create Account” screen — click “Already have an account? Log in” to switch back.

</details>

## Additional resources

For additional information not covered here, or if you need live assistance, reach out to <support@heymilo.ai>.


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